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Some Duke Energy customers affected by ‘cyber incident’

Breach happened in May 2024

Power meter.

ORLANDO, Fla. – Some Duke Energy customers were affected by a cyber breach their website had earlier this year, according to the company.

Duke Energy said the cyber incident happened in May 2024 through its site, duke-energy.com.

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“We believe this unauthorized party may have used elements of the affected customers’ personal information, acquired externally or through other means, to obtain additional information about those customers and their utility accounts via our public website,” Duke Energy said.

According to a release, the breach may have compromised utility account information but “there is no indication that passwords, financial data, or entry to online profiles through My Account or through our Business Experience portals were exposed.”

Duke Energy said it is directly communicating with affected customers by email and USPS.

“Duke Energy takes the security of its customers’ information seriously and we employed prompt actions to help further protect customer accounts. Duke Energy is providing free credit monitoring and identity theft protection services to eligible customers. The process to take advantage of this service is provided to customers via the communications they’ve received from Duke Energy.”

No other information was released.


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About the Author
Brenda Argueta headshot

Brenda Argueta is a digital journalist who joined ClickOrlando.com in March 2021. She is the author of the Central Florida Happenings newsletter that goes out every Thursday.

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