ORLANDO, Fla. – If you’ve ever found yourself anxiously waiting for your luggage at Orlando International Airport (MCO), you’re not alone. Frequent travelers have sometimes expressed frustration over the lengthy wait times at baggage claim.
However, relief is on the horizon as the airport is set to undergo a multi-million dollar renovation aimed at streamlining the process.
News 6 has learned that MCO is investing over $650 million to revamp its baggage handling system. This major overhaul is part of a larger initiative to enhance the overall traveler experience at one of the nation’s busiest airports.
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According to MCO CEO Kevin Thibeault, the current system, which was installed shortly after 9/11, is outdated and unable to keep up with the airport’s growth over the past two decades.
“The system that’s behind here was put in right after 9/11. So it’s over 20 years old and we’ve grown tremendously in those 20 years,” Thibeault explained. “The $650 million investment is really about making the process seamless.”
In addition to the technological upgrades, the airport is also focusing on improving the customer experience.
Dan Giordano, recently appointed to the Greater Orlando Aviation Authority (GOAA) by Gov. Ron DeSantis, plans to leverage his hospitality expertise to create a more welcoming environment for travelers. He is the vice president of corporate planning and development with Rosen Hotels and is one of the few on the board with a strong background in hospitality.
“When people arrive, it can be hectic, especially in this destination with children and conventioneers,” Girogani noted. “We want to make it easy, accessible, friendly, fun, and exciting.”
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While these changes promise to significantly improve the baggage claim experience, travelers should be prepared for a lengthy process. The entire project is expected to take several years to complete.
In the meantime, MCO has launched a dedicated website to keep the public informed about current and upcoming construction projects. Travelers interested in following the airport’s transformation can visit Elevating MCO for more information.
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