Nearly 9.5 million seniors, or 16.5% of U.S. adults 65 and older, lack internet access, according to U.S. Census Bureau data.
One of her patients, who’s 83, called her in tears, unable to navigate the online appointment system at Rite Aid.
But even a Colorado health provider setting up vaccine clinics for underserved communities, Salud Family Health Centers, said their phone lines can’t handle the volume of calls they’re receiving and encouraged people to go online.
"And if you don’t have access to a computer, you’re at a disadvantage.”Even Cortez had trouble as she tried to help Jones.
She called numbers listed on the Colorado health department website and several Safeway stores after Jones heard friends were vaccinated there.